At Christchurch Casino, we recognise our responsibility to provide a secure and supportive environment for all guests engaging in gaming activities. Our commitment to responsible gaming is integral to our operations, reflecting both our legal obligations under New Zealand law and our dedication to the well-being of our patrons. This policy outlines our approach to responsible gaming, the measures implemented to prevent problem gambling, and the resources available to those seeking assistance.
Commitment to Responsible Gaming
Christchurch Casino is licensed and regulated by the New Zealand Department of Internal Affairs. As stipulated by the Gambling Act 2003, we are required to adopt measures to minimise the risk of harm associated with gambling. Our responsible gaming framework is designed to ensure that gaming remains a safe and enjoyable form of entertainment, while identifying and assisting those who may be at risk of developing gambling-related problems.
Measures and Procedures
To promote responsible gaming, Christchurch Casino has implemented comprehensive policies and procedures in the following key areas:
- Staff Training: All casino employees receive regular training on responsible gaming practices. This includes identifying signs of problem gambling, handling sensitive situations, and providing information about support services.
- Player Information: Information on the odds of winning, rules of each game, and the risks associated with gambling is made readily available to all guests both onsite and online.
- Self-Exclusion: Guests who believe they may be experiencing gambling-related difficulties can voluntarily exclude themselves from the Casino. Our self-exclusion programme allows individuals to ban themselves for a specified period, during which they will not be permitted to enter the Casino premises.
- Third-Party Exclusion: Concerned family members or close associates may request to have someone excluded from the Casino, subject to assessment and in accordance with legal requirements.
- Advertising and Promotion: All marketing and promotional activities adhere to strict guidelines, ensuring that advertisements are not misleading and do not target vulnerable individuals or minors.
Player Protection and Support
Christchurch Casino is committed to providing information and assistance to individuals seeking help with gambling-related issues. Our Responsible Gambling Host is available onsite to provide confidential support and guidance. We also display contact details for external support organisations, including the Gambling Helpline New Zealand and other accredited counselling services.
Preventing Underage Gambling
Entry to Christchurch Casino is strictly limited to individuals aged 20 years or older, in accordance with the Gambling Act 2003. Identification checks are conducted at all entry points. Any attempt by an underage person to enter or gamble within the Casino will result in immediate removal and may lead to further legal action.
Responsible Gaming Tools
We encourage guests to set personal limits on time and money spent on gaming. Christchurch Casino provides information and resources to help players make informed decisions about their play. Our staff are trained to support guests wishing to take breaks or set boundaries on their gaming activities, and players can also access the Christchurch mobile app for additional responsible gaming tools.
Community Engagement and Awareness
As part of our commitment to social responsibility, Christchurch Casino participates in community education initiatives to raise awareness about responsible gambling. We work in partnership with government agencies, support organisations, and local communities to promote a safe gaming culture across New Zealand.
Continuous Improvement and Compliance
Our responsible gaming policies are reviewed and updated regularly to ensure compliance with current legislation and best practice standards. Feedback from guests, staff, and stakeholders is taken into account as part of our ongoing efforts to enhance the safety and integrity of our operations.
Contact and Support
If you have questions about our responsible gaming policies or require assistance, please contact our Responsible Gambling Host or visit our website for further information. For external support, the Gambling Helpline New Zealand is available 24/7 at 0800 654 655. Registered users can also log in to Christchurch for additional support resources.
Conclusion
Responsible gaming is a shared responsibility between Christchurch Casino, our staff, and our guests. By adhering to our policies and taking proactive measures, we aim to provide a safe, fair, and supportive environment for all individuals who choose to participate in gaming activities at Christchurch Casino.